The quality you expect or your money back
That's our guarantee. When you know and love a brand of pet product, it's important to get what you expected.
This is our promise to you:
- The exact brand you ordered,
- From the same manufacturer,
- With the same ingredients,
- At the same dosage,
- Just like what you would buy from your vet,
- 100% genuine, no imitations (EPA's genuine product check instructions)
If you believe you didn't receive the quality of product you expected, we promise to do the following.
- Accept return of the product,
- With a full refund,
- Pay up to 5% of the product price in return shipping costs, (upon safe arrival of returned item)
- Do it with a smile
But only if;
- There is a maximum 1 dosage used in the returned item(s)
- Items are sent back within 30 days of original delivery date
All products are;
- The same medications as what you buy from your veterinarian
- Fresh as possible with long expiry dates due to our high volume of sales
- Delivered free, directly to your door